FAQ
Frequently asked questions
Frequently asked questions
How long does shipping take?
Shipping times vary depending on your location and the product you order. On average:
- New Zealand wide orders: 2–5 business days.
Once your order is dispatched, you’ll receive a tracking number so you can follow it every step of the way. We do our best to get your order to you as quickly as possible!
How much does shipping cost?
Shipping costs depend on your location and the size and weight of your order. Here's a general guide:
- 0-1 KG = $7.00
- 1-2 KG = $10.00
- 3-5 KG = $14.00
- 6-9 KG = $18.00
- 10-20 KG = $35.00
What is your return policy?
We want you to love what you buy from Buy Buddy. If you're not completely satisfied, you can return most items within 14 days of delivery for a refund or exchange.
To be eligible, items must be:
- Unused and in original condition.
- In original packaging with all tags attached.
- please organize return with us.
How do I request a return or exchange?
- Contact our support team at [your email or contact page link] within 14 days of receiving your order.
- Include your order number and let us know whether you’d like a refund or exchange.
- We’ll reply with return instructions, including the return address and any shipping details.
- Once we receive and inspect the item, we’ll process your refund or send out your replacement.
Please make sure the item is unused and in original condition with all tags and packaging. We aim to make the process quick and hassle-free!
Are your products in stock and ready to ship?
Yes — most of our products are in stock and ready to ship directly from our warehouse. If an item is available to add to your cart, it means we have it on hand and can dispatch it quickly.
In rare cases, some items may be on pre-order or marked as out of stock — these will be clearly noted on the product page along with estimated shipping times. We always do our best to keep our inventory up to date so you can shop with confidence.
What payment methods do you accept?
We accept a wide range of secure payment options to make your shopping experience smooth and flexible, including:
- Credit & Debit Cards (Visa, MasterCard, AMEX)
- PayPal
- Apple Pay / Google Pay
- Buy Now, Pay Later options like Afterpay
All transactions are encrypted and processed securely. If you have trouble at checkout, feel free to contact our support team — we're here to help!
Do I need an account to place order?
No, you don’t need to create an account to shop with Buy Buddy. We offer a guest checkout option so you can quickly place your order without signing up.
However, creating an account lets you:
- Track your orders more easily
- Save your shipping and billing information for faster checkout
- Receive exclusive offers and updates
The choice is yours — either way, we’re here to make shopping simple and convenient!
